ENGLISH  简体中文 
arrow-left icon arrow-right icon behance icon cart icon chevron-left icon chevron-right icon comment icon cross-circle icon cross icon expand-less-solid icon expand-less icon expand-more-solid icon expand-more icon facebook icon flickr icon google-plus icon googleplus icon instagram icon kickstarter icon link icon mail icon menu icon minus icon myspace icon payment-amazon_payments icon payment-american_express icon ApplePay payment-cirrus icon payment-diners_club icon payment-discover icon payment-google icon payment-interac icon payment-jcb icon payment-maestro icon payment-master icon payment-paypal icon payment-shopifypay payment-stripe icon payment-visa icon pinterest-circle icon pinterest icon play-circle-fill icon play-circle-outline icon plus-circle icon plus icon rss icon search icon tumblr icon twitter icon vimeo icon vine icon youtube icon

TERMS AND CONDITIONS

1. GENERAL

1-1. Please read these terms and conditions carefully before using the website. By using the site or any part of it, you agree that you have read these terms and conditions and that you accept and agree to be bound by them.

1-2. We shall make every effort to ensure that prices, details and sizes of products at our website are up-to-date. Prices are subject to change without prior notice and all orders are subject to our acceptance at our sole discretion and stock availability.

1-3. All orders are subject to confirmation of final availability and we reserve the right to reject the order in the event that any of the products or services requested are unavailable.


2. REGISTRATION

2-1. You are required to register as a user before placing any order through our website. During the registration:

• You must provide us with accurate, complete and up to date registration information;
• You must safeguard your username and password;
• You authorize us to assume that any person using the website with your username and password is either you or is authorized to act for you;
• We have the absolute discretion to refuse registration of a potential customer and to terminate the registration of any customer for any reason whatsoever.

2-2. Please inform us via by email immediately of any changes to the information that you provided so that we can communicate with you effectively.


3. PRIVACY PROTECTION

We are committed to safeguarding the privacy of individuals with respect to personal data. We therefore make sure that our policies and practices in relation to the collection, use, retention, transfer and access of personal data comply with the requirements of the Personal Data (Privacy) Ordinance. Please refer to our Privacy Policy Statement.


4. PAYMENT

4-1. Our website accepts payment by designated credit cards, debit cards or other designated electronic means as specified by us. The applicable price shall be the price listed in our website as at the date of purchase.

4-2. All payments are processed securely through Stripe. We does not store any credit card information on our servers.

4-3. To provide secure online transactions, we are supported by Shopify. The secure server software (SSL) encrypts your personal information, including credit card number, name and address, so that it would not be read as information travels over the Internet.


5. OTHERS

5-1. Force majeure: We shall not be liable for any delay or failure to perform caused by or resulting from acts of nature, fire, flood, accident, riot, war, government intervention, embargoes, strikes, labour difficulties, equipment failures, or any other causes beyond our control.

5-2. You shall not assign, transfer or otherwise any of your rights and obligations under these Terms and Conditions to any other third party without our prior written consent.

5-3. If any provision of these Terms and Conditions shall be construed to be illegal or invalid, they shall be removed from these terms and it shall not affect the legality, validity and enforceability of the other provisions of these Terms and Conditions.

5-4. These Terms and Conditions embody the entire agreement between the parties and they supersede all previous negotiations, representations and agreement between the parties.

5-5. We have the right, at any time, or from time to time, by giving prior notice to you, to modify or vary or supplement all or any of the provisions under these Terms and Conditions.


6. PAYMENT TERMS

6-1. We accept Visa, MasterCard, Union Pay, Alipay. JCB and AMERICAN EXPRESS…etc

6-2. Under Credit Card Purchase Protection service (e.g. Visa Verification Service, MasterCard Secure Code) customers can enjoy safe and secure shopping by using their own credit card with specific password or security code. Credit cards used for shopping should be valid and under the purchaser’s own name.

6-3. Where there are additional charges for delivery, such charges will be set out separately for your acknowledgement and confirmation prior to proceeding to payment.

6-4. You will be responsible for duty & tax in your country when it occurs.


7. NOTIFICATION OF ORDERING

7-1. All of our orders are custom and made-to-order, it takes approximately 30~45 business days.

7-2. Our website only accepts orders for delivery globally, the shipment period is 7~20 business days approximately.

7-3. Placing an order means you agree to purchase products or services in accordance with the Terms and Conditions set out herein. After receiving your order, we will acknowledge receipt of your order. However, it is not an acceptance of your order. We reserve the right to reject any purchase order without giving any reasons. In the event that we are unable to accept your order.


8. CANCELLATION, EXCHANGE, RETURN, REFUND

8.1. We DO NOT accept any cancellation, exchange, return and refund under any circumstances. ALL SALES ARE FINAL.

8.2. If you have received a damaged, defective, or incorrect item. Please email service@floga.co and include the following information below:

* Order number
* Name on the order
* One or more photographs demonstrating the damaged area of the item.

Our service team will assist you with your order.

Once your return is authorized and product is received, we will inspect the returned item and immediately notify you on the status of our inventory status.

We apologize if the item is no longer available, we will initiate a refund within 5-7 business days to your original method of payment after inspecting the item.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.


9. OTHERS

9.1. Title to the product shall remain vested in us until we receive full payment of the price, and risk shall pass to the customer upon delivery / collection of the product (as the case may be).

9.2. For any ordered goods remain undelivered for 45 days from the date of order confirmation, we shall have the right to dispose of such goods at our own discretion without further notice to you.  In such event, we shall not be liable to make any refund or compensation to you.

9.3. We shall under no circumstances be liable for any loss (whether direct or indirect) of revenue, loss of profits or any indirect or consequential loss whatsoever suffered, sustained or incurred by you or by other person arising (directly or indirectly) out of the sale and purchase transaction with you.